Conditions of return
WE DO NOT ACCEPT EXCHANGES.
Return shipping costs are at the customer's charge.
Milk&Pepper will pay for the return shipping costs only if the order contains an error or if the product is defective.
To make a return:
You can make a return request within 14 days following the delivery of your package from your personal space on our website in the section History of your orders and in details of your order.
You can send us back the products in their original packaging with the invoice to the following address:
5 rue Armand Mayer
Z.I Du Cormier
At the reception of the parcel and after verification of the products, we will refund your money back.
1. Periods of the right of withdrawal
You must return the items within 14 days after delivery of your order.
For the duration of the withdrawal period, you must keep the products and take care of them. They must not have been used and/or worn and must be returned in their original packaging (see chapter 2:"Reimbursement conditions").
It will also not be taken into account, any request made after the deadline granted for this purpose (we may accept some returns after the deadline in certain isolated cases).
For faster support, send your request directly to customer service.
2. Conditions of refund
If you decide to return a product, it must:
- Not worn
- To be kept in its original state (returned in perfect condition, clean and not washed, the label must have been left on the product)
- Be returned inside or accompanied by its original packaging.
Milk&Pepper reserves the right not to accept returns of products that do not comply with the above conditions.
We therefore do not refund the item(s) that you send back to us if the product(s) are deliberately damaged, or for any other cause of damage if we have not previously noticed these defects upon receipt of the goods in our warehouse, nor to its shipment.
In the event that you are eligible for reimbursement of your return, it will be made on a standard shipping rate (return of your parcel in its original white plastic bag returned at the standard rate).
In the event that you are eligible for refund of your return, it will be made on a standard shipping rate (return of your parcel in its original white plastic bag returned at the standard rate).
Will NOT be covered for any unnecessary extra costs such as: a transport pouch, express delivery, etc.
You will accompany your parcel with the completed return form (which will be sent to you by email following your request) and a copy of your original invoice (available in your personal space). The cost of this return will be at your expense.
All returns must be made to the following address:
Z.I Du Cormier
5 rue Armand Mayer
Returns will also not be accepted if they are notified to us after the agreed deadline (see Chapter 1:"Periods of the right of withdrawal").
3. Conditions and deadlines for reimbursement
We will refund you within 21 business days of the day you notify us of your refund request, provided you return the item(s) within 14 days after the delivery of your order.
Reimbursement may be deferred until we have received all items from the order you wish to return, or until you provide proof of shipment of the item and postmark.
You will be refunded the amount corresponding to the price of the returned products. We will not be held responsible for shipping costs, as well as the expenses of return without fault on our part. We can also give you a voucher as a refund if you wish to place a new order on our site. This voucher will be valid for 12 months from the date of issue. After this deadline, no refund can be made.
4. Return cost of the item:
Returns are made by mail and are subject to a charge. You will be responsible for the cost of shipping returned products (excluding return of defective/non-compliant/incorrect item).
In the case of a return of a defective item, non-conforming, or sending an incorrect product via the post, the Milk&Pepper customer service will send you a Colissimo return label to stick on your package. In order for your refund to be processed, please:
A- Attach in your parcel: the copy of your original invoice
B- Send the goods back to us by post to the following address:
Z.I Du Cormier
5 rue Armand Mayer
If you return your items to us without contacting our after-sales service beforehand, or for any particular reason, or after you have voluntarily degraded the product, you will then have to pay the totality of the costs incurred if however you wish to recover your parcel. We will also not be able to reimburse you for your items in the cases mentioned above (except in exceptional cases after analysis by our team).
5. Item received defective / damaged
Please accept our apologies if you think any of your items are defective. We are very careful about the quality of our articles and we will have to investigate the defect in question.
If you return a defective product to us (necessarily by post), we will examine the product and notify you of your refund within a reasonable time.
In the event of an exchange of a defective product, you must return your defective product to Milk&Pepper within 30 (thirty) days.
We do not refund the item (s) that you send back to us if the products are deliberately damaged, or for any other cause of damage if we have not previously noticed these defects upon receipt of the goods in our warehouse, or upon shipment.
In the event of abusive behaviour by the customer in relation to this chapter, we may decide to refuse orders from a customer with whom a previous dispute or incident may exist, or to take legal action against the customer if friendly solutions have not been found.
No account will also be taken of any request made after the deadline granted for this purpose (1. time limits of the right of withdrawal).
What we put in place:
In the event of return of a defective product or non-compliant delivery (excluding incorrect takeover by a third party), we will offer you to exchange the product, make a new delivery in accordance with the order or cancel your order.
Defective products must be returned in accordance with the return policy described in:"2. Conditions of refund ".
We will refund you as soon as possible, within 21 business days of the day you notify us of your refund request.
6. Article received incorrect:
We are very rigorous when preparing your order, but errors may occur. Please accept our apologies if you received the wrong item. Our customer service department aims to solve your problem as quickly as possible. In order to have a better handling of your case, it will sometimes be necessary to send more information such as photos, in order to choose the most appropriate solution for your situation.